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OnLine Learning
Residential Sales
New Sales Program
Selling Skill
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Enterprise Sales
Basic Knowledge
Technical Knowledge
Selling Skill
Customer Service
Call Center Inbound
Pengenalan Sistem
CSM Offline
Wak in Center
Jaringan dan Perangkat
Technical Network
CPE Passive
Perangkat & Troubleshoot
Operation
Dispatch Operation
NOC
Employee Development
Seven Habits
Personal Development
Team Development
Communication
Managerial
Setting Goals
Office and Database
Excel
Word
Access
Power Point
Churn Management
Churn Management
Service Excellence
Orientation & Procedural
New Employee Orientation
Procedure
Reinforcement Program
NRO Project Training
Materi Umum
MyRepublic Company Overview & Basic FTTH
NRO Overview & Business Process
Onboarding for Project Team
Permit
Potential Cluster Analysis
Negotiation Skill
Problem Solving & Decision Making
SND
FTTH Introduction & Standardized Regulation
Data Assets & MyGIS
Data Verification HPDB & VIP
Flow PR / PO Process
Waspang
FTTH Survey, Material Selection & Installation
FTTH Quality Measurement - Splice Fusion & Mechanical Splice
VIDEO
Video Pembelajaran
Video Inspirasi
MyRepedia
Billing
Gagal Autodebet
Koreksi Tagihan (Kompensasi)
Tagihan Berbeda Dengan Sebelumnya
Suspend
Pengajuan Autodebet
Pengenalan Perangkat
ONT
Router
STB Huawei
Promo
Promo 2023
Promo 2022
Promo 2021
Prosedur
Berhenti Berlangganan
Change Residential to SME (Sebaliknya)
Downgrade Service (Layanan)
Upgrade Service (Layanan)
Flow Kompensasi di CS Inbound
Moving Subscriber
Panduan Standar Pelayanan WIC
Pemasangan Baru
Penerapan Biaya Pinalti
Pengembalian Perangkat
Pengambilan Perangkat
Promo Hangus atau Hilang
Promo PIA 93 & Super 93
Reconnect / Reaktivasi
Request IP Public Static
Technical Network
FAT Loss / FAT Full
Kabel Drop Estetika
Perubahan Jadwal Teknisi
Reschedule Teknisi Tanpa Konfirmasi
Teknisi Belum / Tidak Datang
Troubleshoot
Internet Lambat
Layanan TV Cable
Mengubah SSID & Password ONT
Reprovisioning
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